Services

Find the behavioral health services you need, when you need them

What kind of support is right for your needs? Our expert staff and network of providers can immediately connect you with the services you need.

We are available for appointments or referral at 602.610.9595.

Ways We Help Include:

• Centralized Scheduling
• Transportation

Mobile Assessment Services:

• Assesses members in emergency departments, acute hospitals, and community.
• Evaluates members to determine proper disposition.
• Coordinates disposition and facilitates referrals to IMDs if needed.
• Educates members on outpatient resources when appropriate.

General Information

Language Assistance Services

NovumHealth offers access to telephonic interpreter services for all calls free of charge. A face-to-face interpreter can also be provided, if requested. Please contact us at 602.610.9595.

TDD/TTY Services

Pursuant to Title IV of the Americans with Disabilities Act (ADA) of 1990, NovumHealth encourages its members and staff to use Telecommunications Relay Service (TRS), which provides a communications assistant that allows people who are deaf, hard of hearing, or speech impaired to communicate with people who use a standard telephone. TRS offers two options: voice carry-over (VCO) and hearing carry-over (HCO). VCO allows a person with a hearing impairment to speak directly to the other party and then read the response typed by a communications assistant. HCO allows a person with a speech impairment to hear the other party and relay the typed response back to the telephone user through the communications assistant. This service allows individuals with communication disorders to communicate with all telephone users.

To access the Telecommunications Relay Services (TRS) anywhere in the United States, the member or provider would dial 711 and the assistant can place the 10-digit call on behalf of the Text Telephone (TTY) or Telecommunications Device for the Deaf (TDD) user. This government relay service is free. The communications assistants are trained to be unobtrusive. The communications assistant’s responsibility is to relay the conversation exactly as it is received. All relay calls are confidential.