Services

Find the behavioral health services you need, when you need them

What kind of support is right for your needs? Our expert staff and network of providers can quickly connect you with the services you need.

We are available for appointments or referral at 844-978-8100.

NovumHealth has a centralized scheduling system which links to an array of services and supports for our core providers. Our services include:

• Talk Therapy Appointments
• Medication Management Appointments
• Chemical Dependency Assessments
• Community Care Coordination
• Support Center
• Chemical Dependency Intensive Outpatient Program (CDIOP)

The NovumHealth Support Center is designed to be a safe place where members can receive compassionate assistance and support.

Get a meal, see a doctor to check up on your physical health, get your prescriptions filled, and even have a shower and wash your clothes.

A place where you can express yourself and take advantage of employment, social, and personal growth opportunities with people in your community.

Easy to get to on public transportation routes and in our Support Center vans which visit local housing support multiple times daily.

NovumHealth Support Center

Language Assistance Services

NovumHealth offers access to telephonic interpreter services for all calls free of charge. A face-to-face interpreter can also assist if requested. Please contact us at 866-874-3972.

TDD/TTY Services

Pursuant to Title IV of the Americans with Disabilities Act (ADA) of 1990, NovumHealth encourages its members and staff to use Telecommunications Relay Service (TRS), which provides a communications assistant who allows people who are deaf, hard of hearing, or speech impaired to communicate with people who use a standard telephone. TRS offers two options: voice carry-over (VCO) and hearing carry-over (HCO). VCO allows a person with a hearing impairment to speak directly to the other party and then read the response typed by a communications assistant. HCO allows a person with a speech impairment to hear the other party and relay the typed response back to the telephone user through the communications assistant. This service allows individuals with communication disorders to communicate with all telephone users.

To access Telecommunications Relay Services (TRS) anywhere in the United States, the member or provider would dial 711 and the assistant can place the 10-digit call on behalf of the Text Telephone (TTY) or Telecommunications Device for the Deaf (TDD) user. This government relay service is free. The communications assistants are trained to be unobtrusive. The communications assistant’s responsibility is to relay the conversation exactly as it is received. All relay calls are confidential.

Affirmative Statement Regarding UM Decisions

UM decisions are based on medical necessity, which includes appropriateness of care and services, and the existence of available benefits. NovumHealth does not specifically reward health plan staff, providers, and practitioners or other individuals for issuing denials of coverage, care, or service. Incentive programs are not used to encourage decisions that result in underutilization; and there is no conflict of interest between NovumHealth and its UM decision-makers.